Standard of Moving Service Guarantee
.
Why Big Move’s Moving Insurance Offers Better Value and Peace of Mind
The company prioritizes responsibility and transparency over many general moving service providers in the market. Because of this, our insurance standard stands out significantly.
1. Superior “Free” Basic Insurance Coverage (Up to 100% of the service fee)
While many moving companies offer very low basic coverage limits (e.g., 10-30% of the service fee, or highly restricted per-item limits) that barely cover actual damages.
Big Move provides basic coverage of up to 100% of the moving service fee. This is a reasonable and fair limit for general relocations, truly helping to ease the financial burden in the event of unforeseen accidents.
2. “Daring” to Guarantee Premises Damage (Floors and walls of the new home)
Most moving companies take “no responsibility for the moving premises—whether it’s scratches on the floors, walls, elevators, or the building itself.” This forces customers to bear the risk and out-of-pocket repair costs if their new home or condo elevator gets scratched.
Big Move takes superior responsibility. We are happy to guarantee and repair any scratches caused by the move at your new condo or house (destination), provided that you cooperate by walking through and inspecting the premises with our team before work begins. This reflects our confidence and professionalism in treating your home with the utmost care.
3. “End-to-End” Premium A Insurance Option
For customers with exceptionally high-value items, basic insurance may not be sufficient.
Big Move offers an optional insurance add-on designed to close all coverage gaps. It protects your belongings from the moment packing begins > during transit > unpacking > to final placement, ensuring maximum peace of mind for luxury furniture or valuable collectibles.
4. Clear and Transparent Conditions for Maximum Customer Benefit
Although our conditions may seem extensive and strict, clarity is always better than ambiguity.
Big Move clearly specifies the requirements for a successful claim (e.g., our staff must pack fragile items, electronics must be tested prior, claims must be reported immediately on-site). This guarantees that “if you follow the rules, you will certainly be compensated” without any future evasion. We consider this a professional approach to shared risk management.
2 Types of Home Relocation Insurance
Type 1: Basic Guarantee (Included with the service fee)
Coverage Limit: Covers actual damages but not exceeding 100% of the moving service fee (e.g., if the moving fee is 15,000 THB, the maximum claim is 15,000 THB, even if the damaged item is worth more).
Best For: General relocations where items do not have an exceptionally high value.
Type 2: Premium A Insurance (Optional Add-on)
Best For: High-value items and luxury furniture.
Coverage Window: From packing -> transit -> unpacking -> final placement.
Premium Rate: 0.6% of the declared item value (Minimum premium of 3,000 THB per policy).
Important Conditions: * You must provide an itemized list specifying quantities and prices.
Deductible: In the event of a claim, the customer must pay a 10% deductible out-of-pocket on the claimed amount (this cannot be deducted from the moving fee).
Exceptions: What We Do NOT Cover (Please Beware!)
Big Move will not be held responsible in the following cases:
❌ Self-Packed Items: Any items that the customer has wrapped, packed, or boxed themselves.
❌ Cosmetic Scratches: Scratches on used items or furniture (unless they are brand new in an unopened box), as the insurance company considers them previously used. Claims are accepted for structural breakage/snapping only.
❌ Internal Electronic Failures: If an electrical appliance has no external physical damage but fails to turn on or function when plugged in, the insurance will not cover it.
❌ Items Inside Cabinets/Drawers: Please empty all items from cabinets, desks, and refrigerators yourself, or inform our staff to pack them for you.
❌ Premises Scratches at the “Old Home / Old Condo”: We take no responsibility for pre-existing scratches. However, we do cover damages to common area elevators, floors, and walls used during the move at both the origin and destination.
Note: The company reserves the right not to move and not to insure valuables of any kind, including jewelry, watches, cash, important documents, and brand-name goods (bags, shoes)—with the exception of brand-name clothing. For the maximum security of your high-value assets, we kindly request that customers pack and transport these items themselves.
Premises Guarantee (Floors and Walls)
Old Condo / Old Home (Origin): For condos, we guarantee all common areas used during the move. For old houses, we do not cover any scratches.
New Condo / New Home (Destination): Guaranteed only if the customer accompanies our staff for a pre-move inspection walk-through before bringing items inside.
If scratches occur from the move, we will repair them (up to the moving service fee limit).
If no prior inspection walk-through is conducted, the company takes no responsibility under any circumstances.
The Claims Process (Highly Important ⚠️)
To successfully file a claim for damages, the following conditions must be met:
Report Immediately: You must inform the on-site staff only on the day of the move.
Specify on the Job Document: Clearly write down the damaged areas on the job completion form.
Submit Evidence: Take photos of the item or damaged area and send them to the office immediately.
No Next-Day Claims: If the job is completed and you report damage the next day, the claim will be denied.
Unpack and Inspect Same-Day: This is crucial. If a customer says, “No need to unpack it” (opting to unpack it themselves later), and the items inside are later found to be incomplete or broken, the company will not be responsible.
Damage Compensation
If Repairable: We will have a technician repair the item to its closest original condition. You must allow us to transport the damaged item to the repair shop (pickup and delivery are free). If you prefer not to repair it, we will compensate you with cash equivalent to the repair cost (excluding VAT).
If Unrepairable: We will only purchase a similar new item to replace the original, or we will compensate based on the actual damage value (deducting depreciation), capped at 100% of the moving service fee (excluding VAT).
Example of Damage Compensation
If an item is damaged during the move and requires compensation, we pay the “actual current value after depreciation,” not the price of a brand-new item.
Example: A dining table bought for 30,000 THB, used for 3 years. Here is the calculation and fair compensation guideline:
Book Value Calculation (Straight Line Depreciation):
Cost Price: 30,000 THB
Annual Depreciation (20%): 6,000 THB
Used for 3 Years (6,000 x 3): 18,000 THB
Current Remaining Value (Book Value): 30,000 – 18,000 = 12,000 THB
In theory, the appropriate compensation if the table is completely destroyed (Total Loss) is approximately 12,000 THB.
💡 Additional Recommendations for Your Benefit
Based on the conditions above, I recommend you prepare as follows:
Fragile / High-Value Items: Do not pack these yourself. Ask our staff to pack them to ensure they meet our guarantee conditions.
Take Videos / Photos: Record the working condition of your electrical appliances (while turned on) as evidence before the move.
Inspect the New Home: Take the time to walk through the new premises with the moving team leader to check the condition of floors and walls before moving items in.
Extremely Expensive Items: Purchasing Premium A Insurance is more worthwhile, but you must accept the condition of paying the initial 10% deductible if a claim is made.
++++++++
Office Relocation Insurance Standards
.
Office Relocation Service Superior protection with up to 100% coverage for both property and premises.
Typical moving companies: Limited liability of 10-30% (leaving the rest of the financial burden to your company).
Big Move: Sincere and ready to take responsibility for up to 100% of the service fee.*
Because your office assets are the heart of your business, we do not compromise on our responsibility. Office relocation carries higher risks than typical residential moves. While other companies offer minimal guarantees that fail to cover the actual value of damaged office equipment, at Big Move, we elevate the standard with coverage up to 100% of the service fee. This ensures that every new beginning in a new space is safe, smooth, and completely worry-free.
Elevate your organization’s confidence with professional office relocation services from Big Move. We dare to guarantee our quality with full coverage up to 100% of the moving service fee. More sincere, more caring, to protect your assets in the best possible way.
Core Guarantees & Protections
Premises Protection: Normally, general moving companies only insure “items” and take no responsibility for the “premises” being moved out of or into—whether it’s floors, walls, or elevators. Building management might penalize you with repair costs later; many have suffered from this, so beware! At Big Move, we insure the entire workspace, including floors, doors, walls, and elevators. This is highly critical for Grade A offices and buildings in Bangkok because building fines can often be more expensive than the moving fees!
Professional Protection: We “pack and protect floors, doors, and elevators every time before moving.“ This is an international standard that competitors often skip to cut costs.
Our Guarantee Standard: We purchase annual insurance from top-tier insurance companies in Thailand to cover all jobs throughout the year. We cover actual damages, up to 100% of the moving service fee, excluding 7% VAT (e.g., if the moving fee is 50,000 THB, the coverage limit is up to 50,000 THB). We are sincere in our service, focusing on quality and our reputation.
Important Condition: You should allow Big Move staff to pack your items, especially fragile or expensive ones. If your office staff packs the items themselves, the company will not be held responsible under any circumstances!!
Claim Conditions for “Items” (Furniture/Equipment)
Breakage: We guarantee against “breakage.” If an item cannot be repaired, we will purchase a new one with the exact or similar specifications.
Scratches: We do not cover “scratches” as these are used items, but we will meticulously wrap and protect them before moving.
Electrical/IT Appliances: Covered for external breakage only. We are not responsible if the device fails to turn on, the screen displays lines without cracks, or if data/operating systems are lost.
Emptying Furniture: Do not leave items inside furniture. Desks, cabinets, and shelves must be completely emptied. If items are left inside and damage occurs, the company will not be responsible.
Items Requiring Additional Insurance: Items such as glass and marble furniture, photocopiers, and various electronic devices valued over 20,000 THB are not covered under this basic insurance in the event of damage unless additional insurance is purchased.
Guarantee Conditions for “Premises” (Floors/Walls/Elevators)
Origin and Destination: Covers damages up to 100% of the moving service fee (excluding VAT), specifically for new marks caused during the move. For safety, we will pack and protect the floors, doors, elevators, and walls every time before moving begins.
Note: Most moving companies do not guarantee the premises, leaving you at risk of paying out-of-pocket for building damages during the move. Please be careful!!
The Claims Process
Report Immediately: Claims must be reported on the moving day only. You should inspect for damages immediately after the move is completed. If there is damage, specify it on the job completion form right away, take photos as evidence, and send them to us.
Unpacking Requirement: Do not leave items in their packaging. If you do not unwrap materials or open boxes to check your items on that day, it will be assumed that you accept the items are complete and undamaged. Retroactive claims will not be accepted.
Compensation for Damages
If Repairable: We will have a technician repair it to its closest original condition. You must allow us to take the damaged item to a repair shop (we offer free pickup and delivery). If you do not wish for a repair, we will compensate you with an amount equal to the repair cost (excluding VAT).
If Unrepairable (Heavy Damage): We will purchase a new item similar to the original, or compensate based on the actual damage value (deducting depreciation based on the age of usage), not exceeding the guarantee limit of 100% of the moving service fee (excluding VAT).
Clarity on Depreciation: We use accounting standards (Straight Line depreciation). Our company utilizes a professional corporate management system, ensuring we care more than general hired trucks or standard moving companies.
Example of Damage Compensation
If office items are damaged during a move and require compensation, we pay the “actual current value after depreciation,” not the price of a brand-new item.
Example: A conference table priced at 30,000 THB, used for 3 years. Calculation based on book value (Straight Line method):
Cost price: 30,000 THB
Annual depreciation (20%): 6,000 THB
Used for 3 years (6,000 x 3): 18,000 THB
Current remaining value (Book Value): 30,000 – 18,000 = 12,000 THB
In theory, the appropriate compensation value if the item is completely unusable (Total Loss) is approximately 12,000 THB.
Highly Recommended: Premium A Insurance for High-Value Items
If you want absolute peace of mind, we recommend purchasing additional insurance. This coverage spans from the moment packing begins until the items are fully arranged in their final positions.
Premium Rate: 0.6% of the insured item’s declared value.
Minimum Premium: 3,000 THB per policy. (You must provide us with a list of items, quantities, and prices to submit to the insurance company).
Exceptions: What We Do NOT Cover (Please Read!)
Big Move will not be held responsible in the following cases:
❌ Self-Packed Items: Any items wrapped, packed, or boxed by the customer or your staff.
❌ Cosmetic Scratches: For used items and furniture, as the insurance company considers them previously used (claims are accepted for structural breakage/snapping only).
❌ Internal Electronic Failures: If there is no external breakage but the device fails to turn on, system malfunctions, or it cannot be used when plugged in.
❌ Items Inside Cabinets/Drawers: Please have your staff empty all cabinets, desks, and shelves, or request our staff to pack them for you.
❌ Pre-existing Scratches at the “Old Office”: We will not be responsible for pre-existing marks. However, for elevators, common areas used during the move, floors, and walls, we gladly take responsibility at both the origin and destination.
Important Note
The company reserves the right not to move and not to insure valuables of any kind, including employees’ personal high-value items, amulets, jewelry, watches, cash, laptops, important company documents, and luxury brand-name items. For the maximum security of your property, we kindly ask customers to pack and personally transport these items prior to the moving day.
“To ensure fairness and compliance with service standards, the company reserves the right to consider and determine the final resolution for all claims. The management’s decision is considered final.”
For more information about our HHG moving service Click !!